Privacy Policy

This Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, disclosed, used, stored and otherwise handled by Just Fitness Group Pty Ltd.

Just Fitness abides by the Privacy Act 1988, in relation to disclosure, use and storage of personal information.

1. Collection of Personal Information

Personal information is information or details provided by an individual’s identity. The nature of personal information collected by Just Fitness generally but not exclusively comprises an individual’s name and contact details (including address, phone, fax and e-mail). Such personal information is collected for the purposes of arranging, conducting and promoting the Just Fitness’s retailing business.

Just Fitness also collects other types of personal information from time to time (eg. credit information and drivers licence details), and will inform you upon collecting such information the purpose for which it is being collected.

Just Fitness will destroy personal information when it is no longer required or if requested to do so.

Just Fitness will generally collect personal information from the individual directly. For example, Just Fitness may collect personal information via telephone or letter, or when the individual attends a store location or promotional event eg: trade show, call centre activity.

2. Use & Disclosure of Personal Information

Just Fitness will use and disclose your personal information for the purpose for which the personal information was initially collected.

Just Fitness may also use that personal information for a purpose related to the initial purpose of collection if that other purpose would be within your reasonable expectations. Related purposes might include for example consumer research, cross promotions and such, adding your name to a contact list, guest list or invitation list which may be of benefit or interest to you.

Just Fitness will not use or disclose your personal information for any other purposes without first obtaining your express or implied consent. Just Fitness may however be required to disclose your personal information without your consent if the disclosure is:

  1. required or authorised by law;
  2. required in order to investigate an unlawful activity;
  3. required by an enforcement body for investigative activities; or
  4. necessary to prevent a serious and imminent threat to a person’s life, health or safety, or to public health or safety.

Generally, Just Fitness will retain your personal information within Australia and not use or disclose it overseas.

As like most business organisations, Just Fitness relies on third party suppliers who are contracted to conduct specialised activities such as finance transactions, marketing, research, and such. While personal information may be provided to these suppliers in order to enable them to perform the agreed tasks, Just Fitness will make every effort to ensure that the supplier handles the personal information in accordance with the Privacy Act 1988 and confidentiality principles. Just Fitness will require all such suppliers to provide privacy undertakings and enter confidentiality agreements.

3. Direct marketing

From time to time Just Fitness may use your personal information to identify retail offerings or special events which may be of interest to the individual available through Just Fitness or its business partners.

If you do not wish to receive direct marketing information, please let Just Fitness know. Just Fitness will take immediate steps to ensure that you do not receive any direct marketing information in future.

4. Personal Information Quality

Just Fitness’s objective is to ensure that all personal information collected by Just Fitness is accurate, complete and up-to-date. To assist Just Fitness in achieving its objective, please contact our Head Office – Marketing Officer Just Fitness 1/342 Cooper Street, Epping VIC 3076 (03) 8401 2400 or by email on if any of your details change. Further, if you believe that the information Just Fitness holds is not accurate, complete or up-to-date, please contact Just Fitness in order to have the information corrected.

5. Personal Information Security

Just Fitness is committed to keeping your personal information secure, and we will take all reasonable precautions to protect your personal information from unauthorised access, loss, misuse or alteration.

Your personal information may be stored in hard copy documents, or electronically on Just Fitness’s software or systems.

Just Fitness maintains physical security over its paper and electronic data stores, such as locks and security systems. Just Fitness also maintains computer and network security using passwords to control and restrict access to authorised staff for approved purposes. Where information is particularly sensitive, the information is overwritten and then manually deleted.

6. Access To Personal Information

You may request access to the personal information Just Fitness holds about you.

The procedure for gaining access is as follows:

  1. All requests for access to your personal information must be made in writing or by email and addressed to the Marketing Officer Just Fitness 1/342 Cooper Street, Epping VIC 3076 (03) 8401 2400 or by email on
  2. You must provide as much detail as possible regarding the business entity, department or person to whom you believe your personal information has been provided, and when. This will allow Just Fitness to process your request faster.
  3. Just Fitness will acknowledge your request within 14 days, and access will usually be granted within 14 days, or if it is more complicated, 30 days. Just Fitness will inform you if this timeframe is not achievable.
  4. You will be asked to verify your identity.
  5. A fee may apply to such access in the event that a request for access is onerous or time consuming. Such a fee will cover staff costs involved in locating and collating information, and reproduction costs.
  6. Depending on the circumstances, you may be forwarded the information by mail or email, or you may be required to personally inspect your records at the appropriate place.
  7. You will be given the opportunity to correct any personal information which is no longer accurate.

In some circumstances, Just Fitness may not be in a position to provide access. Such circumstances include where:

  1. Access would create a serious threat to safety;
  2. Providing access will have an unreasonable impact upon the privacy of other individuals;
  3. Denying access is required or authorised by law;
  4. The request is frivolous;
  5. Legal proceedings are underway;
  6. Negotiations may be prejudiced by such access; or
  7. Access would reveal a commercially sensitive decision making process.

If Just Fitness denies access to your personal information, it will provide you with reasons in writing.

7. Changes To This Policy

Just Fitness may change this Policy from time to time for any reason and will update the Policy accordingly.

8. Complaints

If you believe that your privacy has been infringed you are entitled to complain. All complaints should initially be in writing and directed to the Marketing Officer Just Fitness 1/342 Cooper Street, Epping VIC 3076 (03) 8401 2400 or by email on Just Fitness will respond to your complaint within 14 working days. Just Fitness will try to resolve the complaint within 30 working days. 

If you believe Just Fitness has not adequately dealt with your complaint, you may complain to the Privacy Commissioner whose contact details are as follows:

Officer of the Federal Privacy Commissioner
133 Castlereagh Street
Sydney NSW 2000
02 9284 9800